If you are unhappy with your purchase, contact orders[at]knsalustro[dot]com to file a complaint and explain why the item is unsatisfactory. You must contact us within seven (7) business days of receiving the item to be eligible for a refund. You will receive instructions on how to return an eligible item for a refund in the response email. Please note that accepted returns will need to be shipped back at your own expense, and original shipping costs are nonrefundable!!

Due to sanitary issues, plush items are nonreturnable and nonrefundable.

Physical items can only be shipped throughout the United States, primarily via USPS priority or express mail, and tracking numbers will be provided for such purchases whenever feasible. You are solely responsible for ensuring that your shipment information is correct when placing your order. All shipping costs are nonrefundable. Please see the site's Terms & Conditions for full shipping policies.

Shipping costs are calculated based on the total weight of your order.